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Delivery & Returns

 

Our postage & packaging charges are calculated by weight so if you are purchasing multiple items from our shop you will benefit from the maximum postage discount.

If your order is received by 12 noon we endeavour to dispatch your order the same day, however during busy periods such Christmas this may not always be possible. Orders received after 12 noon will be dispatched next working day.

All UK Standard deliveries are made using Royal Mail 1st Class postal service. We also offer a Special Delivery which guarantees delivery either next day or on a named day. Unless you have requested Special Delivery you should allow 3-4 working days for delivery of your order.


Standard Delivery               Special Delivery 
Weight not over:                      Weight not over:

100g   £2.95                            500g     £6.95
300g   £3.95                            1kg       £8.95
1kg    £6.95                            
Orders over 1kg £11.95
Orders over 1kg £8.95                     

                               

Wedding & Special Occasion Delivery

We will happily deliver your chocolates to coincide with your wedding or other event to ensure maximum freshness. Please let us know when you place your order if you require your chocolates for a specific date.


Delivery Address

We will deliver the products ordered by you to the delivery address you give us when you place your order. It is your responsibility to provide us with accurate delivery address details. We will not check or verify addresses supplied by you.

Please note that we are unable to deliver to an address containing a P.O. Box Number.

If there is no-one in to accept delivery during working hours a card will be left informing the recipient that Royal Mail has tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date. We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.

UK Delivery Area: United Kingdom includes Scotland, England, Northern Ireland and Wales.

 

Returns

You may cancel your order at any time before it is dispatched and we will issue a full refund. Once your order has been dispatched payment cannot be refunded.

If your goods arrive damaged or you are in anyway dissatisfied with our products you may return them in their original packaging for a full refund. Please contact us before returning them.

If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.

 


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